Case Studies

A leading SEBI registered Category-I Merchant Banker required Objects Migration from one Domain to another Domain. LDS Infotech successfully migrated the objects successfully ensuring zero downtime.

Client Profile – The client is a leading SEBI registered Category I Merchant Banker. They wanted to shift from one domain to a newer domain and hence wanted the migration to be done. LDS Infotech successfully migrated all client users.

Situation – There were 2 domains of which the earlier domain was on Windows Server 2003. A new domain was created which was on Windows Server 2012 R2 and the objects migration was to be done from the old domain to the new domain.

The two domain being different versions hybrid migration was a challenge. Trust building between the 2 domains was essential before starting the migration. Also some of the users were using older version of OS which was again a challenge to migrate.

Solution – LDS successfully provided the resolution by using tools like ADMT tool 3.2 and doing activities like trust building between the two domains, Security account creation, policy creation, SID filtering, user migration, computer migration and security migration. Once migration was completed testing and handover to the client was done.

Result – The migration was totally successful as zero downtime was ensured. The project was completed within the stipulated time frame and client objectives were met.

A leading pharmaceutical company needed service desk support to help increase productivity and minimize user downtime. LDS Infotech has been providing efficient support.

Client Profile – The client is a leading Pharmaceutical company having its headquarters in Mumbai and having their own R & D centre and other offices PAN India.

Situation –The client required support from a third-party IT services provider to manage its internal IT service desk. The original service desk team struggled to deliver consistent service that met the needs of end users—the large network of users who may call the service desk for help. The client’s human resources department was not equipped to properly determine the skill sets needed for the help desk. Instead of allocating resources and energy to the help desk, external support would enable the client to dedicate more time to its core competency.

As a pharmaceutical company, Time was a critical factor for the service desk, and any user downtime could have potentially costly impacts. In terms of business objectives, the client required a partner that could restore end users to productivity as quickly as possible, while minimizing any potential disruptions of service. To optimize the service desk, there were several important measurements the client hoped to achieve, including reduced mean time to resolution, increased incident resolution rates and fast and accurate escalations to appropriate personnel.

The partner of choice would need to be able to handle the entire service desk operation. The client’s third-party service desk partner would need to seamlessly support their professionals, ensuring that their day-to-day work was not interrupted by hiccups in technology or delays in troubleshooting issues. Not only was it important to mitigate end-user downtime, but the client also required that the IT services partner deliver high-quality and consistent support services across the organization.

Solution – LDS Infotech would deliver on-site support of service desk requests coming from the end users. We would support requests, including phone, voicemail and email. All requests would be seamlessly managed to ensure that the end user experiences timely, high-quality and consistent support. We would strive to resolve routine incidents during the first call and properly route those incidents requiring escalation in a timely manner. Our team would also provide specialized desktop or application product support and end-user coaching and guidance as needed

Result – LDS successfully deployed onsite Support Engineers as per the client requirement and ensured seamless support to the client. Timely back-up and replacements were the key to efficient support. Service desk was managed with efficiency and timely services was provided to all users.

A Shipping Management company needed Managed Services to help increase productivity and minimize user downtime. LDS Infotech has been providing efficient support managing complete IT services of the client.

Client Profile – The client is a leading Shipping Management company having its headquarters in Germany and providing wide range of Shipping Management Services such as crew management, operations and Technical management.

Situation – The client required support from a third-party IT services provider to manage its internal IT infrastructure setup. The original team struggled to deliver consistent service that met the needs of end users—the large network of users who would call any service related issues. The client’s human resources department was not equipped to properly determine the skill sets needed for the IT service management. Instead of allocating resources to the internal team, external support would enable the client to dedicate more time to its core competency.

Solution – LDS Infotech would deliver on-site/off site support services model for requests coming from the end users. We would support requests, including phone, voicemail and email through remote support as well as for onsite support. All requests would be seamlessly managed to ensure that the end user experiences timely, high-quality and consistent support. We would strive to resolve routine incidents during the first call and properly route those incidents requiring escalation in a timely manner. Our team would also provide specialized desktop or application product support and end-user coaching and guidance as needed.

Result – LDS successfully deployed onsite/offsite Support service model as per the client requirement and ensured seamless support to the client. Timely back-up and replacements were the key to efficient support. Service desk and help desk was managed with efficiency and timely services was provided to all users.

A leading Financial Institute was facing issues with their networking and IT infrastructure utilization. LDS Infotech successfully resolved the issue by providing revamp of their complete network and ensuring security protocols in place.

Client Profile – The client is a leading Financial Institute organization headquartered in Mumbai and having offices across the globe, which provides investments to start-ups. The client is into multiple ventures and are headquartered at Mumbai.

Situation – The Client had an IT setup with LAN network, Servers used for accounting and as a file server, leased lines (10 Mbps and 6 Mbps) and a firewall. They used IP cameras for monitoring activity. They issues faced were – network access was very slow and bandwidth utilization was not proper. Servers being old needed to be changed and bandwidth allocation for top management was not happening. Monitoring through IP cameras was not happening efficiently. Availability of data on the move was not possible.

Solution – LDS suggested complete revamp of the network from LAN to Wifi with commercial grade access points. To avoid further investments and to ensure data availability on the move Servers were moved to the Azure cloud. Cyberoam Firewall was suggested for load balancing and for allocation of bandwidth as per requirement. Also new groups and policies were implemented to ensure seamless performance of security and network. As servers were moved to the cloud, data was made available on the move.

Result – Network performance improved drastically. Bandwidth utilization was properly channelled with proper groups and policies implemented. Management was able to monitor through IP cameras and data was always available when on the move.

A leading Maritime Services company was facing spamming issues for their mailing solution. LDS Infotech successfully resolved the issue by providing alternate mailing solution.

Client Profile – The client is a leading Maritime Services provider company headquartered at Singapore and having offices across the globe. They have around 250 users accessing the mailing solution across the globe.

Situation – Client were using Post master mailing solution and were facing frequent issues of spamming. Due to this users used to receive unwanted spam mails. Company policy did not allow them to move to cloud mailing solution.

Solution – LDS suggested the client to shift to on premise MS Exchange mailing solution which would ensure to eradicate the issue of spamming. MS Exchange 2016 solution was successfully implemented and all users were successfully migrated to the new mailing solution.

Result –Seamless mailing solution was implemented. Spamming issue was completely resolved. As per Client company policy on premise mailing solution was implemented.