I would like to take an opportunity to say thanks to both of you. You have extended your support till the resolution, and helped us to rectify the issue.
I highly appreciate your customer centric approach, taking the ownership of the issues, and ensured the resolution.
Thank you once again.
Dear Rocky, Darshil and LDS Infotech personnel,
Thank you so much for coming to our rescue especially at a short notice and helping us through the configuration issue that we were facing with the Fail-Over of our Internet Links as well as VPN connections not working.
I must say that the support we have received in the past week and this from LDS Infotech is World Class and exceeded our expectations in many ways and that can’t be easily appreciated nor expressed only in words.
Our management is extremely impressed especially the support we received on a Sunday as well on a Short Notice, and our confidence in LDS Infotech as our trusted Sales and Support partner has increased many times.
I further wish to say that its for Support Technicians like Rocky and Darshil that make a support partner / sales partners’ name to shine in the hearts of their customers and that they both are an asset to LDS Infotech; do ensure that they are rewarded/awarded suitably.
Thank you once again for the support.